In this ArchiMate diagram example, a bank offers the product Telebanking account to its customers. Opening an account as well as application support (i.e., helpdesk and the like), are modeled as business services realized by the Customer relations department. As part of the product, the customer can make use of a banking service which offers application services realized by the Telebanking application, such as electronic Money transfer and requesting Account status.

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Posted by: Ricardo Poole

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