This ArchiMate diagram example shows the business object Request for insurance, which is realized (represented) by a (physical) request form. The Invoice business object is realized (represented) by a paper bill.

In this ArchiMate diagram example, external and internal business services are distinguished. The Basic administration function acts as a shared service center. The take out business processes corresponding with the travel and luggage insurance use the (internal) business services that are provided by the Basic administration function. Both business processes realize an (external) business service. The insurance selling service is accessible via a business interface (e.g., web form) of the insurance seller. Each business service should be of value to the user(s) of the service (in this example, the insurance buyer role). This value may be explicitly modeled, if appropriate. The value of the Travel insurance selling service to an external customer (the insurance buyer) is that the customer is insured.

In this ArchiMate diagram example, the Request insurance event triggers the Take out insurance process. A business object containing the Customer info accompanies the request. In order to persuade the customer to purchase more insurance products, a triggering event is raised in the Receive request process. This triggers the Send product portfolio to customer process.

In this ArchiMate diagram example, a business interaction is triggered by a request. The business interaction Take out combined insurance is performed as collaboration between the travel and luggage insurance seller. The business interaction needs the Policy info business object, and realizes the (external) business service Combined insurance selling. As part of the business interaction, the Prepare travel policy and Prepare luggage policy are triggered. The Travel insurance seller and Luggage insurance seller perform these processes separately.

This ArchiMate diagram example illustrates the use of business functions, as well as the relationship between business functions and business processes. The three business functions group a number of business sub-processes. The business process, initiated by a business event, involves subprocesses from different business functions. The Insurer role is assigned to each of the business functions. Moreover, business functions may access business objects; in this case, the Customer handling function uses or manipulates the Customer information object. Also, the Financial handling function makes use of a Billing application service and realizes a Premium collection business service.

This ArchiMate diagram example illustrates the use of business processes and its relation with other concepts. The Take out insurance process is composed of three sub-processes. For clarity, the sub-processes are drawn in the overall process (structuring). Each sub-process triggers the next sub-process. The event Request for Insurance triggers the first sub-process. A particular role, in this case an insurance seller, is assigned to perform the required work. The process itself realizes an Insurance selling service. The Receive request sub-process uses the business object Customer info.

This ArchiMate diagram example shows a business object Invoice, which aggregates (multiple) business objects Invoice line. Two possible realizations of this business object exist: an Electronic invoice (data object) and a Paper invoice (representation). The business process Create invoice creates the invoice and the invoice lines, while the business process Send invoice accesses the business object Invoice.

This ArchiMate diagram example shows that the departments of an insurance company are distributed over different locations. The Legal and Finance departments are centralized at the main office, and there are claims handling departments at various local offices throughout the country.

Here is an ArchiMate diagram example.

The ArchiSurance Contact Center, modeled as a business actor, is composed of three employees, also modeled as business actors: Greg, Joan, and Larry. The Contact Center has three business interfaces to serve customers: Phone, E-mail, and Web Chat. Greg fulfills the business role of Travel Insurance Claim Analyst, Joan fulfills the business role of Home Insurance Product Specialist, and Larry fulfills the business role of Customer Service Representative. The former two business roles are specializations of a business role Specialist. High-Risk Claims Adjudication is a business collaboration of two business roles: Specialist and Customer Service Representative.

This ArchiMate diagram example illustrates a possible use of the collaboration concept. In this example, selling an insurance product involves the Sales department, fulfilling a sales support role, and a department specialized in that particular type of insurance, fulfilling an insurance seller role. The example also shows that one role, in this case Sales support, can participate in more than one collaboration.