The example illustrates the decomposition of goals towards requirements. The goals Facilitate self-service and Make customer interaction more effective result from the successive decomposition of the goals Reduce workload employees and Reduce interaction with customer. The goal Facilitate self-service can be realized by the alternative requirements Provide on-line portfolio service and Provide on-line information service. Both requirements are realized by some software application. In addition, the requirement Provide on-line portfolio service may realize the goal Improve portfolio management. Alternatively, this goal can be realized by assigning a personal assistant to each customer.
Posted by: Shalonda Moran